Most Popular Questions

SHOPPING

WHAT PAYMENT METHODS CAN I USE?

Mikiyip.com accepts the following methods of payment for purchases:

  • PayPal

Examples of forms of payment we do not accept include:

  • CODs
  • Layaway plan
  • Personal checks
  • Money orders

WHEN WILL MY ORDER ARRIVE?

We offer Standard Ground Shipping, which will takes 2-10 business days to deliver.

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

** Orders received at our fulfillment center before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day.

DO YOU SHIP ORDERS TO MULTIPLE ADDRESSES?

We currently do not ship orders to multiple addresses.

WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?

Once an order is placed at Mikiyip.com, you cannot make changes.

WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?

Returns and exchanges must be made within the guidelines in our Return Policy.

All returns/exchanges of online orders, must be returned within 30 days from the day the order was shipped.

By Mail

    1. To return or exchange by mail, please follow these instructions:
      1. Complete the required information on the packing slip included with your package.
      2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
      3. Affix the pre-addressed and pre-paid return label to your return package.
      4. Mail your return package at any Postal Service office or FedEx drop-off location, or hand off your package to your Postal Service mail carrier or Federal Express driver.
      5. Eligible merchandise purchased on Mikiyip.com using PayPal may be returned by mail to Mikiyip.com for a refund to the purchasing PayPal account only; no exchanges.

CAN I RETURN ITEMS PURCHASED ON SALE?

We do not accept returns or exchanges of items purchased on sale at any time. All merchandise and sale items are considered Final Sale.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

It takes 10-12 business days to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Customer satisfaction is our goal at Mikiyip.com. Please contact our us through email or WeChat for assistance.

HOW DO I KNOW WHICH SIZE IS BEST FOR ME?

Size guides are available for all clothing and shoes. You can find them on the product detail pages under the choose size drop down menu.

 

Last Updated: April 12, 2017